Port of Amsterdam: customer focused service

The port of Amsterdam is part of the Zeehavens Amsterdam area, consisting of the ports of Amsterdam, Zaanstad, Beverwijk and Velsen/IJmuiden.

The port of Amsterdam is the largest by far. In 2013, Zeehavens Amsterdam was the 4th port of Europe, based on transhipment. The most important issues of this era are the depletion of natural resources, pollution of the environment and climate change.

Innovative concepts

At the same time, logistics chains, trade networks and regional economic sectors are becoming increasingly interconnected. That demands innovative entrepreneurship and intensive cooperation. We develop innovative concepts for the port sector and beyond to further strengthen and modernise the metropolitan region.

The challenge

Without interruption to existing operations, to supply a Voice Communication System that remains current for years and can accommodate future needs. To enable the port to offer skippers greater convenience by providing One Stop Shopping for various services (including pilotage, towage and mooring) through a single telephone conversation.

The MEP system ensures that 1 operator and the skipper are always matched to each other, even when it is extremely busy, or when various types of coordination are required. The telephone exchange, transmitters and receivers are continually monitored for interruptions. All radio channels can be operated from all operator consoles.

The results

Thanks to the MEP system, the management of port activities is far more client-oriented. In addition, scalability means the system is geared towards the future. Customer quote: "We have an exceptionally well safeguarded Maritime telephone system that genuinely helps us to offer innovative added value." The port of Amsterdam specialises in mixing gasoline. Demand for storage and transhipment of oil products via Amsterdam is expected to grow to 50 million tonnes.